cancellation policy

Please notify us at least 24 hours in advanced of any cancellations. Failure to do so will result in a 50% charge of your scheduled appointment(s). Full charge will be applicable to no show appointments or cancellations within 2 hours of appointment. Rescheduling any appointment within 24 hours will be considered as cancellation and will be charged according to our policy.

ONLINe booking

Once we receive online booking, we call customers to confirm right location, time & right service they wanted to book. Sometimes clients happen to book online at a different location and a wrong service by mistake. Online bookings are not confirmed & guaranteed unless we have confirmed through a call or text. New client coming for the first time, please be ready with your credit card information for our cancellation policy.

booking massages

Massages are performed by our spa therapists as well as Registered massage therapists (RMT). Clients must indicate whether they would like to claim their massage with any insurance so we can book them under RMT accordingly.

We do offer Direct Billing to our massage clients if performed by RMTs but it is not guaranteed as we use third party website to process it and at times there are issues processing it. Massages under some insurance companies can not be direct bill so please let us know your insurance company ahead of time if direct billing is important to you otherwise we will issue the receipt and clients can claim with their insurance.

When you book your massage services, let us know if you have a preference for a male or female therapist or if you are pregnant to avoid any misunderstanding later on. Massages are booked with therapist based on their availability. Clients must mentioned their concerns and preference when booking. As a friendly reminder, spa will not be responsible for any preferences or concerns that were not provided to us at the time of booking.

Promotion and discounts

Our discount and promotions can not be stacked or combined. If customers have any discount vouchers or any other discounts available to them then they have an option to choose which discount they would want to avail first but they can not use more than one on a same day.

Credit Cards

In order to secure appointments and to uphold our cancellation policy we require credit card information from all customers. 

Gift Cards

Merchant is not responsible for lost, misdirected, misplaced or stolen card. Not Redeemable for cash and is also not refundable. Must be presented at time of service. Gift cards are only redeemable at a location they were purchased. Address of the location is at the back of the card.

return policy

Products may be returned for a full refund within 14 days of purchase date and 30 days for online. Products that have been opened or used will not be refunded or exchanged. If you are indecisive of any product(s) you may request a sample (if available). Limited samples per person.